Delivery and Returns
Freight Policy:
Freight is charged on all orders with the exception of continence products (any value) and paper products (over the value of $150).
If additional items are bundled with the above, the freight charge will be waived.
Freight is charged on all retail orders.
Dispatch:
Orders are dispatched Monday to Friday.
Orders received before 12 noon, we will aim to dispatch the same day.
Orders received after 12 noon, will be dispatched the following working day.
Delivery Times:
North Island: 2-3 working days
South Island: 1-2 working days
Christchurch: Next working day
* Some rural areas may take longer depending on the delivery schedules.
Returns
If any items arrived damaged, please contact us to arrange a return or replacement on 0800 807 126 or info@blstringer.co.nz
Unsuitable items may be returned for a credit within 30 days and must be in new condition with all original packaging/cords etc.
PLEASE NOTE: We cannot accept any returns of RMF Products once they have been purchased.
Laundry Policy - Towels
We will replace any stock with issues within 18 months of batch manufacture based on the following formula:
- 6 months for shipping and storage
- 12 months for regular laundry rotation
This assumes each towel is laundered on average twice per week getting to 100 washes in approx. 50 weeks.