FAQs
Welcome to our Frequently Asked Questions (FAQs) page. We understand that you may have questions about our products, services or policies and we are here to provide you with the information you need.
What is your company's history?
BL Stringer is a New Zealand-owned company established in 1973 to provide quality products and services to the Aged Care, Healthcare and Hospitality industries throughout NZ and the Pacific. With 50+ years of experience, we have a wealth of knowledge that we put to use in providing our legendary customer service. To learn more about our brand, please visit About Us page.
How much do you charge for delivery?
Freight is charged on all orders with the exception of continence products (any value) and paper products (over the value of $150). If additional items are bundled with the above, the freight charge will be waived. Freight is charged on all retail orders.
How long will it take for my order to arrive?
North Island: 2-3 working days
South Island: 1-2 working days
Christchurch: Next working day
* Some rural areas may take longer depending on the delivery schedules
Orders received before 12 noon, we will aim to dispatch the same day
Can I change my shipping address after placing an order?
We understand that situations can change and you may need to update your shipping address after placing an order. Depending on the status of your order and our shipping policies, it may be possible to change the shipping address. Please contact our customer support team
on 0800 807 126 as soon as possible with your order details and the updated shipping address. We will do our best to accommodate your request.
However, please note that if your order has already been shipped, we may not be able to make any changes to the shipping address. In such cases, you may need to contact the shipping carrier directly to arrange for a delivery update. We appreciate your understanding and
co-operation.
What payment methods do you accept?
We accept several forms of payment to accommodate our customers needs. These include credit and debit cards from major providers such as Visa & Mastercard. We also accept bank transfers (internet banking). If you have any questions about payment methods or need assistance with the checkout process, please don't hesitate to contact our customer support team. Please note there will be a 3% fee for credit card and debit card transactions. EFTPOS is available instore.
Can I get samples before I purchase?
Yes! Samples are available to trial on all items to ensure you have exactly what you need before purchasing. Some of the samples are charged. Samples of continence products, gloves, paper products, disposable items such as masks, shoe covers etc are free.
Can I place an order over the phone?
Absolutely, we're happy to assist you with placing an order over the phone. Please contact our customer support team during business hours at 0800 807 126 and we will be happy to help you with your purchase. Alternatively, you can also place an order online through our website, which is available 24/7 or email reception@blstringer.co.nz.
Do you offer discounts for bulk purchases?
Yes! The more you purchase the greater the savings. Container rates available - If you would like us to indent & hold stock please send a forecast and these can be added to our regular orders. Call our sales team on 0800 807 126 for a quote.
Can I get uniforms screen-printed or embroidered?
Yes! Personalise your order with embroidery or screen printing to make your team outstanding. A great option to help identify aprons, uniforms, laundry bags etc.
Are your products environmentally friendly?
Sustainability is integral to the way we do business. We are passionate about the environment & only deal with manufacturers who certify their products are sustainably manufactured. In addition, all our suppliers adhere to international workplace standards & ethics across the global supply chain. It is essential that workers in our supply chain are treated with dignity & respect.
Can I get a catalogue sent to me?
Call us on 0800 807 126 to discuss your requirements and the most suitable catalogues will be sent.
Is there a MOQ (Minimum Order Quantity)?
Most of the products do not have MOQ. Only some customised products will have a MOQ. Of course, we will also provide ordering quantity suggestions based on the packaging specifications of the product. For example, if a pack of face cloths contains 15 pieces, we will recommend ordering in multiples of 15. This can help ensure that your order is efficiently dispatched and shipped and that you receive the correct quantity of products.
How do I return the items I purchased?
If any items arrived damaged, please contact us to arrange a return or replacement on 0800 807 126 or info@blstringer.co.nz. If you wish to return items, these will need to be returned in the same condition as when received.
Can you source the items for me if I can't find them on your website?
Yes. Our sourcing team works with a pool of world-leading global manufacturers so if we don’t have the item you need we may be able to source it for you. Call our purchasing team on 0800 807 126 or complete the Contact Form and we will endeavour to source it for you.
How do I leave a review?
Thank you for choosing our business for your needs. We strive to provide the best possible experience for all of our customers and your feedback is incredibly valuable to us. If you enjoyed your experience with us, we would love it if you could take a moment to leave a review on our Google Review page. Your review can help other potential customers learn more about our business and make informed decisions.
How do I reset my password?
If you've forgotten your password or need to reset it for any reason, don't worry, it's a quick and easy process.
1. Simply go to our login page and click on the 'Forgot Your Password' link.
2. You will be prompted to enter the email address associated with your account.
3. Once you've entered your email address, we will send you an email with instructions on how to reset your password.
4. Follow the steps outlined in the email and you will be able to create a new password for your account.
If you have any trouble resetting your password, please don't hesitate to contact our customer support team for assistance.